Business Address
Apt 404, East Orange, New Jersey, 07017
Contact Information
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Frequently Asked Questions
Top picks from every category — loved by our customers
General order and shipping questions
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer payment options through PayPal and other secure online payment services.
When will I receive my order?
Order processing takes approximately 1–3 business days. After that, shipping times vary based on the shipping method you select and your location. You will receive a tracking number via email once your order has shipped.
Do you ship internationally?
Yes, we ship to many international locations. International shipping costs and delivery times will vary depending on the destination. Any applicable international taxes, duties, or customs fees are the responsibility of the customer.Â
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation with a tracking number and a link to the carrier’s website. You can use this information to track your package directly.Â
What is your return or exchange policy?
We accept returns and exchanges within 30 days of purchase for most items. Items must be in their original condition. For specific return instructions for candles, apparel, and novels, please see the relevant sections below.Â
Candles
How should I care for my candle?
For best results and safety, always trim the wick to ¼ inch before each use. On the first burn, let the candle melt to the edge of the jar to prevent “tunneling.” Do not burn the candle for more than four hours at a time and never leave a burning candle unattended.
What kind of wax do you use?
Our candles are made with 100% natural soy wax, which provides a clean and long-lasting burn. We use high-quality fragrance oils for a strong and pleasant scent.Â
Why is my candle smelling bad or not smelling much?
If your candle seems to have a weak scent, a few factors may be at play. Ensure the wick is trimmed and the candle has reached a full melt pool. The “cold throw” (scent when unlit) can differ from the “hot throw” (scent while burning). All of our candles are tested to ensure a strong, even hot throw.
What if my candle arrives damaged?
We take great care in packaging our products. If your candle arrives broken or damaged, please contact our customer service team within 48 hours of delivery with a photo of the damaged product and packaging.
Apparel
How do I find the right size
We provide a detailed size chart on each product page. We recommend measuring yourself and comparing it to our chart to ensure the best fit. If you are between sizes, consider how you prefer your apparel to fit.
What materials are used for your apparel?
The materials used are listed in the product description for each item. Most of our clothing is made from soft, high-quality, and ethically sourced fabrics.
How should I wash my apparel?
To keep your apparel in the best condition, we recommend following the specific washing instructions on the care label of each item. Generally, washing with cold water and air-drying is recommended for longevity.
What if my item doesn't fit?
You can return or exchange apparel that does not fit within 30 days of purchase, provided the item is unworn, unwashed, and in its original condition with all tags attached.
Novels
Do you offer signed editions or special bundles?
We occasionally offer signed editions or special collector’s bundles. Please check our website or social media channels for announcements on these limited releases.
What if my book arrives damaged?
If your book arrives damaged due to shipping, please send email or call contact number 862 224-8659 within 48 hours of delivery with a photo of the damaged item and packaging.
How do you source your novels?
We work directly with authors and publishers to bring you a curated selection of both best-selling and independent novels. Our focus is on unique and engaging stories from a variety of genres.
Can I request a specific novel that you don't carry?
We are always looking for new novels to add to our collection. While we can’t guarantee every request, you can send suggestions to our team via the “Contact Us” page.